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cancellation & refund policies

The client has the right to a 14 days period to exert his right of retraction in written form (email, letter, fax) without having to pay penalties, except for the costs of returning the goods. This period begins as from the day of reception of the goods by the Customer. 
This right of withdrawal only applies to the consumers on the ground of consumer protection law and does not apply to businesses.
The cancellation has to be addressed to: 
Mag. Anna Mayr
Wolkersbergenstraße 48
A-1130 Wien, Österreich
Fax: 0043-1-8027616


The returned goods must be intact, in a perfect state for resale, and in original packing. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged. The costs applicable to the return of the goods must be borne by the client.